ONLINE SERVICE INFORMATION
Our online service is open to the legal profession and general public to obtain original certified copies of state vital records. Vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost. No visit to the government agency is required through Vital Certificate Processing Services' online ordering service. The online processing fee is for the cost of providing a secure online ordering service, expert assistance and thorough review of all pertinent information to ensure compliance with government rules and regulations.
What is personal information and what personal information do we collect?
Personal information is recorded information about an identifiable individual. Personal information that Vital Certificate Processing Services collects, uses and discloses is only for the purpose of obtaining birth, marriage, death, and divorce certificates. The information we collect is based on the guidelines set out by the Vital Records agencies across the United States. Other information such as payment and additional contact information is collected strictly for the purpose of carrying out the requested services. Below is an exhaustive list of the personal information that Vital Certificate Processing Services may collect, use, and/or disclose. Not all of the following information will be collected with every application but only as is required:
First and last name
Type of certificate required (Birth/Marriage/Death/Divorce)
Full legal name of subject(s)
Date of event
Place event occurred
Spouse’s full legal name (if applicable)
Maiden name (first, middle, and last name)
Full legal name (if named at birth
Reason certificate is required
Type of credit card
Name of cardholder
The Card security code
Why we collect and use personal information
Vital Certificate Processing Services collects, uses and discloses personal information only for the purposes of providing the requested services of ordering birth, marriage, death, and divorce certificates from the various Vital Records Agencies across the United States. Our role is to submit applications for birth, marriage, death, and divorce certificates on your behalf, provided you meet the requirements of the issuing government agency. We are not a government agency.
Limits on collection, use, and disclosure Vital Certificate Processing Services will only collect, use and disclose personal information that is necessary to fulfill the requested services and in a manner required by law. We will not collect, use or disclose personal information except for the identified purposes unless Vital Certificate Processing Services has received further consent from the individual, or as required by law.
How we disclose personal information
For the purpose of our services the information that we collect is submitted to the corresponding Vital Records Agencies for obtaining vital certificates. Vital Certificate Processing Services is not a government agency and as such does not hold or have access to any vital records. All certificates received are processed, printed and mailed from Vital Records directly to our clients. Vital Certificate Processing Services collects personal information with the intention of submitting it to the corresponding Vital Records Agency to assist in the application process of requesting vital certificates.
How we obtain consent to collect, use, and disclose personal information
Where personal information is voluntarily submitted to Vital Certificate Processing Services for the obvious purpose of requesting birth, marriage, death or divorce certificates, we will consider consent to be implied. However, Vital Certificate Processing Services also obtains express consent with every application submitted for the purpose of disclosing personal information to the respective Vital Records Agency. Your personal information will be used for no other purpose commercial or otherwise, except where required by law.
How long we retain personal information
Vital Certificate Processing Services will retain personal information for a minimum of four months as is required by law. Subject to the above mentioned four month minimum, Vital Certificate Processing Services will retain some information such as account and payment information for longer as is necessary to fulfill our business and legal requirements, to a maximum of seven years.
How we keep personal information secure
Vital Certificate Processing Services has security measures in place to prevent against risks such as unauthorized access, collection, use, disclosure, copying modification and disposal of personal information. These security measures include appropriate physical, electronic, and management procedures to ensure the safety and protection of your personal information.
How we ensure that personal information is accurate
Vital Certificate Processing Services is committed to ensuring that the personal information we collect, use and/or disclose is accurate and complete. Whenever possible, Vital Certificate Processing Services obtains information directly from our clients and not from other sources such as public resources available online. Vital Certificate Processing Services cannot be held accountable for inaccurate or incomplete information that has been provided to us directly by our clients.
How we provide individuals with access to their personal information under our control or custody
At any time individuals have the right to access their personal information that Vital Certificate Processing Services has under its control and custody. All requests for access must be made in writing along with a photocopy of a piece of government issued photo identification. Vital Certificate Processing Services will only release information to the individual it pertains to.
At a request for information, Vital Certificate Processing Services will provide individuals a copy of their personal information we hold, information about the ways in which their information has been used, and the names of the organizations to which their personal information has been disclosed. Vital Certificate Processing Services will respond to all requests for information within 30 days after it has been requested. Vital Certificate Processing Services will only refuse access to personal information where required by law. If Vital Certificate Processing Services refuses an access request, you will be notified in writing stating the reasons for the refusal and provide you with any further steps that are available to you.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
How individuals can ask questions, ask for access or make a complaint
For all inquiries, please contact our office at:
Online Processing Division
19C Trolley Square,
Wilmington, Delaware 19806
Phone Number: 1-844-477-4141